Account Analytics Reply Stats
The 'replied' statistic for each account in 'Account Analytics' doesn't seem to be correct. If the default reply account is set to one account, it's not counting correctly.
We have 100s of replies but the Account analytics screen shows 3 across all accounts.
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Comments2
Christina Duncan
I had a similar issue but learned that if you move replies to another inbox within the first few hours of receiving the reply, Instantly won't recognize it in the analytics. I started to wait until the next day to archive or move my replies to other folders in my inbox, then I started to see all the replies logging correctly. Kind of annoying but it is what it is.
Srishti
@Christina Duncan The team is working hard on making the best centralized reply management experience out there in fact if you notice we have already made sure that the reply detection is almost instant and now all replies can be detected sooner than before, but still for some complex cases and to be on safer side, we recommend to not move the replies immediately as it arrives in the inbox so that it can be detected smoothly.
A suggestion- Some of our users also just forward a "copy" of the original reply and then later on can delete it in bulk from their inbox.