Featurebase email update
Hi,
I’m pasting here the chat with support, so i can move on to another topic.
Waiting for email update
Me:
Recently I've updated my email address from Instantly and it seems it did not transfer to featurenbase
can you update the email address associated with the featurebase?
There is already a feature base account with login: admin.instantly@tothetop.io
So you can either suppress this account and change login: michael.db@tothetop.io to admin.instantly@tothetop.io
Or you can move the tickets from michael.db@tothetop.io to admin.instantly@tothetop.io
You:
Hi Oliver,
I'll check this one. So essentially from what I see is that your email address on the feedback portal is michael.db@tothetop.iowhile the Instantly account is admin.instantly@tothetop.io. You have made requests from both of them hence the issue.
For a change in the email address and clubbing all under admin.instantly@tothetop.io, I have reached out to the featurebase support since initially the account was synced with michael.db@tothetop.io in their DB. I 'll get back here , once it is updated.
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Comments4
Olivier B. T.
Jan 15, 2025
The migration has already been done.
You can close that ticket
ToTheTop
Jan 8, 2025
Me
THe important is that I find my tickets again after the migration
Srishti
Jan 8, 2025
Sure @ToTheTop I have reached out to the support team of feature base. Once I get an update and they say it’s feasible is only when I will ask for the merger.
Srishti
Jan 15, 2025
@ToTheTop Here is the reply from the Feature base team-
“You can change the post author to the correct user to have all their tickets be under a single account. It's not possible to merge users at the moment.”