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Mailinblack Automated responses

Feature Request

The user is getting automated responses from Mailinblack which is an email protection software that his recipients are using. The problem is that such automated responses are being counted as reply in analytics. The user wants an update so that such automated responses are not reflected in replies of analytics.

Posted by David Guiton
Status: Open1 comment

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Comments1

  • Souphiane Oudichane

    This thing also pollutes the feed with automated responses,

    Interrupts campaign flows,

    Inflates the reply rate artificially, making data and client analysis unreliable and also for the service delivery.

    Quick note on a possible solution:

    The fix seems fairly straightforward.
    Every MailInblack message contains the word "MailInblack", either in the content or often in the email address (though not always in the address).

    We could simply flag any message containing this word and automatically move it to the “Other” inbox instead of the main one.
    That would keep the main feed clean and prevent disruptions in reply tracking and campaign performance.